Double Order and Email Confirmation Missing

[gloryfades]

Hello,

I accidentally placed a double order for Sherlock Holmes vs. Jack the Ripper and I did not receive a Confirmation Email for either order. I have tried resending the confirmation email from my account page several times to no avail.

I contacted customer support via email tonight, however I was reading how some users were having trouble getting in touch with support so I am posting my issue here as well in hopes that it will be resolved in a timely manner.

My order numbers are:

560900
560901

[Damon]

Hello,

You should be able to access the download link and the activation key from your account page on the Adventure Shop.

Support is not available on Sunday. You should receive a confirmation email on Monday, or an answer to your emails.
In the case that you have been debited twice, we will refund one of the transaction.

Thanks